Terms of Service

1. About Us

These terms govern your use of the Stackslim Digital Solutions website and services provided by Peterson Todd Ltd (company number 15329942, currently operating under the name Hallskon Ltd pending a formal name change), a private limited company incorporated in England and Wales, trading as Stackslim Digital Solutions. References to "we", "us" or "our" refer to Peterson Todd Ltd.

Contact: hello@stackslim.co.uk

2. Definitions

• "Services" — any software, platform access, implementation work, or ongoing support we provide, including but not limited to Stackslim B2B Shopify, Stackslim Commerce Suite, and Enterprise Commerce Platform.
• "Customer" — any individual or business entity that purchases or uses our Services.
• "Order" — your agreement to purchase Services from us, whether via this website, a signed proposal, or a purchase order.
• "Monthly Fee" — any recurring subscription charge applicable to a Service.

3. Orders and Contract Formation

A legally binding contract between you and us is formed when we confirm your Order by email. We reserve the right to refuse or cancel any Order at our discretion, including if the Service is unavailable, if there is an error in the pricing or description, or if we are unable to verify your details.

If you are purchasing on behalf of a business, you warrant that you have authority to bind that business to these terms.

4. Pricing and Payment

All prices are displayed in the currency corresponding to your selected region and are exclusive of VAT unless otherwise stated. VAT (where applicable) will be added at the applicable rate at the time of purchase.

Payment Options for Build Fees: Build fees may be paid using one of the following methods:

• Pay in Full Upfront: Complete payment before project commencement.
• Pay in 2 Instalments: 50% payment to commence work, with the remaining 50% due upon project completion.
• Payment Plan (12 or 24 months): Build fees may be spread across 12 or 24 monthly instalments as part of your ongoing monthly retainer. This is not a credit agreement and there is no chargeable interest or finance arranging fee. It is simply a payment schedule for a service bundled with your existing monthly retainer. This option is typically available for incorporated companies only and requires a fixed-term agreement established through consultation.

Any of the above payment methods can be discussed and arranged during consultation or with your account manager. The chosen payment method will be agreed upon at the time of Order.

Monthly Fees: Recurring monthly fees are billed in advance on a recurring basis. Failure to pay a Monthly Fee may result in suspension or termination of access to the relevant Service.

We reserve the right to update pricing at any time. For existing customers on a Monthly Fee, we will provide at least 30 days' written notice of any price change.

5. Delivery and Timescales

Timescales for implementation and delivery are estimates only and are provided in good faith. We will not be liable for delays caused by factors outside our reasonable control, including but not limited to delays in receiving required materials, integrations, or approvals from you.

Access to software-as-a-service elements of our platform will be provided upon receipt of payment and completion of any necessary onboarding steps.

6. Cancellation and Refunds

Monthly subscriptions: You may cancel your Monthly Fee subscription at any time by providing written notice to us. Cancellation will take effect at the end of the current billing period. No refunds are provided for the unused portion of a billing period.

One-off build fees: Once work has commenced, build fees are non-refundable except where we are in material breach of these terms. If you cancel before work commences, we will refund any amounts paid less any reasonable preparation costs incurred.

Consumer right to cancel: If you are a consumer (an individual purchasing outside of a business context), you have a statutory right to cancel within 14 days of entering a contract. However, by requesting that we commence work within this 14-day period, you acknowledge that this right may be lost once performance of the Service has begun.

7. Acceptable Use

You agree not to use our Services to:

• Violate any applicable law or regulation.
• Transmit or store unlawful, harmful, or fraudulent content.
• Infringe any intellectual property rights of any person.
• Attempt to gain unauthorised access to any part of our systems or those of our third-party providers.
• Reverse engineer, decompile, or disassemble any software provided as part of the Services.

We reserve the right to suspend or terminate your access to the Services with immediate effect if you breach this clause.

8. Intellectual Property

Unless expressly agreed otherwise in writing, all intellectual property rights in the platform, software, templates, and materials we provide remain owned by Peterson Todd Ltd. Upon full payment of all applicable fees, we grant you a non-exclusive, non-transferable licence to use the Services for your own business purposes.

Any custom development work created specifically for you will be agreed in a separate written agreement that specifies ownership of resulting deliverables.

9. Limitation of Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Subject to the above, our total liability to you in connection with any Order shall not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential losses, including loss of profit or loss of data.

If you are a consumer, these limitations do not affect your statutory rights.

10. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with the Services and not to disclose it to any third party without prior written consent, except as required by law.

11. Data Protection

We process personal data in accordance with our Privacy Policy and applicable UK data protection law (UK GDPR and the Data Protection Act 2018). Where we process personal data on your behalf as part of delivering the Services, the parties shall enter into any necessary data processing agreements.

12. Data Ownership and Portability

Your Data Belongs to You. All data you input, upload, or generate through our Services (including but not limited to customer data, product data, transaction records, and content) remains your exclusive property at all times. We act solely as a custodian and processor of your data.

Data Export Rights. You may request a full export of your data at any time during your use of the Services. We will provide your data in a structured, commonly-used, and machine-readable format (such as JSON, CSV, or SQL) within 14 business days of your request. There is no charge for data export requests made during an active subscription.

Code and Database Export Upon Termination. If you withdraw from our Services for any reason, or upon termination of your subscription, you are entitled to receive:

• A complete GitHub repository export of your codebase (including all custom development work performed for you).
• A full database export containing all your data in a format suitable for migration or archival.

We will provide these exports within 30 days of service termination or upon request. This right applies regardless of the reason for termination, provided all outstanding fees have been paid in full.

13. Changes to These Terms

We may update these Terms of Service from time to time. Where changes are material, we will provide reasonable notice. Continued use of the Services after such notice constitutes acceptance of the revised terms.

14. Governing Law and Disputes

These terms are governed by the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that consumers resident in Scotland, Northern Ireland, or Wales may bring proceedings in their local courts.

15. Contact

Peterson Todd Ltd (trading as Stackslim Digital Solutions)
Company number: 15329942
Incorporated in England and Wales
Email: hello@stackslim.co.uk